Here you will find contact information and links to the websites of the CMC's partners, consumer information resources, consumer groups and initiatives related to the CMC.

Related Sites

Consumer Groups

Our Partners

Related Sites

Canada's Office of Consumer Affairs
As part of Industry Canada, the Office of Consumer Affairs (OCA) works with both the public sector and private sector, using information, research and innovative policy instruments to complement and support consumer protection regulation. The OCA works with its partners in the areas of consumer education and awareness to promote a greater understanding of the power of the consumer in the Canadian economy.

235 Queen Street
Ottawa Ontario  K1A 0H5
Fax: 613-952-6927
Email: Ask us

Canadian Consumer Handbook

The Consumer Handbook is intended to help consumers become a better-informed and more confident in the marketplace. It offers consumer tips on a wide range of topics, along with a directory of government and non-government contacts useful to consumers. The Handbook was created by the CMC and is maintained by the Office of Consumer Affairs (OCA).

Website: Canadian Consumer Handbook is an online portal providing access to reliable consumer information developed in the public interest. Information is gathered from partnering departments and agencies of federal, provincial and territorial governments, and selected non-governmental organizations, ensuring the consumer is accessing information that is both accurate and relevant.


Agreement on Internal Trade (AIT)

The Agreement on Internal Trade AIT is an intergovernmental trade agreement signed by Canadian First Ministers that came into force in 1995. Its purpose is to reduce and eliminate, to the extent possible, barriers to the free movement of persons, goods, services, and investment within Canada and to establish an open, efficient, and stable domestic market.


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Consumer Groups

These organizations define their mission as consumer assistance, protection and advocacy, and the services they provide vary. Some groups are large with general mandates. Others are small with a narrow focus. All are interested in hearing from consumers about problems, issues and trends in connection with their advocacy and consumer education activities.

For a list of canadian consumer groups, you may consult the Canadian Consumer Handbook.

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Our Partners

Below you will find links to the web sites of the provincial and territorial governments, as well as the contact information for the provincial and territorial consumer affairs offices across the country.


Consumer Protection Branch
Ministry of Consumer Services
5775 Yonge Street, Suite 1500
Toronto, Ontario M7A 2E5
Telephone: 416-326-8800
Toll Free: 1-800-889-9768
Phone (TTY): 416-229-6086
Phone (TTY) 2: 1-877-666-6545
Fax: 416-326-8665


Office de la protection du consommateur
400 Jean-Lesage Boulevard, Suite 450
Québec, Quebec G1K 8W4
Telephone: 418-643-1484
Toll Free: 1-888-672-2556
Fax: 418-528-0976

Nova Scotia

Service Nova Scotia and Municipal Relations
Public Enquiries
Mail Room, 8 South
Maritime Centre
1505 Barrington Street
Halifax, Nova Scotia B3J 3K5
Telephone: 902-424-5200
Toll Free: 1-800-670-4357
Fax: 902-424-0720

New Brunswick

Financial and Consumer Services Commission
Kings Place (King Tower)
440 King Street
Fredericton, New Brunswick E3B 5H8
Telephone: 506-453-2659
Fax: 506-444-4494


Consumer Protection Office
Manitoba Family Services and Consumer Affairs
302-258 Portage Avenue
Winnipeg, Manitoba R3C 0B6
Telephone: 204-945-3800
Toll Free: 1-800-782-0067
Fax: 204-945-0728

British Columbia

Consumer Protection BC
#307-3450 Uptown Blvd
PO Box 9244
Victoria, British Columbia V8W 9J2
Telephone: 604-320-1667
Toll Free: 1-888-564-9963
Fax: 250-920-7181

Prince Edward Island

Consumer Services
Office of the Attorney General
Shaw Building, 4th Floor
95 Rochford Street
PO Box 2000
Charlottetown, Prince Edward Island C1A 7N8
Telephone: 902-368-4580
Telephone: 902-368-4550
Toll Free: 1-800-658-1799
Fax: 902-368-5283


Consumer Protection Branch
Ministry of Justice and Attorney General
1919 Saskatchewan Drive, Suite 500
Regina, Saskatchewan S4P 4H2
Telephone: 306-787-5550
Toll Free: 1-888-374-4636
Fax: 306-787-9779

Government of Alberta

Service Alberta
Consumer Contact Centre
TD Tower
10888-102 Avenue, 17th Floor
Edmonton, Alberta T5J 2Z1
Telephone: 780-427-4088
Toll Free: 1-877-427-4088

Newfoundland and Labrador

Consumer Affairs
Department of Government Services
PO Box 8700
St. John's, Newfoundland and Labrador A1B 4J6
Telephone: 709-729-4834
Toll Free: 1-877-968-2600
Fax: 709-729-6998

Northwest Territories

Consumer Affairs
Department of Municipal and Community Affairs
5201-50th Avenue, Suite 600
PO Box 1320
Yellowknife, Northwest Territories X1A 3S9
Telephone: 867-873-7125
Fax: 867-873-0309


Consumer Services
Department of Community Services
Andrew Philipson Law Centre
2130 Second Avenue, 3rd Floor
PO Box 2703 (C-5)
Whitehorse, Yukon Y1A 2C6
Telephone: 867-667-5111
Toll Free: 1-800-661-0408 ext. 5111
Fax: 867-667-3609


Consumer Affairs
Department of Community and Government Services
267 Qaiqtuq Building
Baker Lake, Nunavut X0C 0A0
Telephone: 867-793-3303
Toll Free: 1-866-223-8139
Fax: 867-793-3321