Archived — Principle 2: Language

Archived information is provided for reference, research or recordkeeping purposes. It is not subject to the Government of Canada Web Standards and has not been altered or updated since it was archived. Please contact us to request a format other than those available.
Canadian Code of Practice for Consumer Protection in Electronic Commerce

2.1 When a vendor offers a good or service on its Web sites in a given language, the vendor shall use that language to:

a) provide all of its material information about the good or service, the vendor, the vendor's relevant policies, and the terms and conditions of the transaction and all other material information described in 1.3;

b) conduct online transactions regarding the good or service; and

c) provide customer service regarding the good or service.

2.2 When manufacturer good or service information or after-sales support is not available in the language that the vendor offered the good or service, this shall be so stated by the vendor in the language in which the transaction was conducted.

Previous page | Table of contents | Next page